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Bank Name : Phnom Penh Commercial Bank

Job Title : Customer Satisfaction Officer

Job Location : Head Office

Position : Customer Satisfaction Officer

Main Job Tasks and Responsibilities:

  • Prepare quarterly performance of Customer Satisfaction score;
  • Analyze and monitor branches Customer Satisfaction star;
  • Prepare the training material for orientation and advance training;
  • Control and follow up customers’ feedback;
  • Collect customers’ feedbackfor improvement;
  • Identify and implement new process plan to improve customer support service;
  • Provide appropriate solutions and alternatives within the time limit and file documents;
  • Perform branches survey, visiting, training (Phnom Penh and provincial branches);
  • Work with Marketing Department for Customer Satisfaction Project;

Education and Experience:

  • University degree in Finance and Banking or equivalent professional qualifications;
  • At least 1 year work experience in related field with finance institutes (Priority);
  • Creative, dynamic, flexible, self-direct and self-motivated team player;
  • Excellent communication, customer experiences, and interpersonal skills;
  • Good command of English and other foreign languages(Chinese or Korean) is a plus;
  • Computer literacy;

How to Apply

Note: Interested candidates please send your CV (Not bigger than 1mb) with recent photo and named file as Mr. XXX’s CV to the following address. Only short-listed candidates will be called for an interview.

Closing Date: 2019-12-31


  • Phnom Penh Commercial Bank
  • HR Department
  • Phone  : 023 999 508
  • Fax      : 023 999 540
  • E-mail  : hr@ppcb.com.kh or e.kimly@ppcb.com.kh 
  • Web     : www.ppcb.com.kh
  • Address: No 217, Norodom Blvd (St. 41), Sangkat Tonle Basak, Khan Chamkarmorn, Phnom Penh, Kingdom of Cambodia.

    Closing Date:  31th December 2019