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Bank Name : Phnom Penh Commercial Bank

Job Title : Customer Satisfaction Officer

Job Location : Phnom Penh City, HQ

Position : Customer Satisfaction Officer

Main Job Tasks and Responsibilities:

  • Prepare quarterly performance of CS score
  • Analyze and monitor branches CS star
  • Prepare the training material for orientation and advance training
  • Control and follow up customers’ complaints
  • Collect customer suggestion for improvement
  • Identify and implement new process plan to improve customer support service
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limit and file documents
  • Branches survey, visiting, training (Phnom Penh and provincial branches)
  • Work with Marketing Department for CS Project
  • Collect branch’s issues for coordination
  • Prepare the proposal or official letter for official implementation
  • Maintain documents
  • Other additional main tasks assigned by management

Education and Experience:

  • Degree in Finance and Banking or equivalent professional qualifications
  • Local Candidate is priority
  • At least 1 year work experience in related field with the banking job (Priority)
  • Creative, dynamic, flexible, self-direct and self-motivated team player
  • Excellent communication, customer experiences, and interpersonal skills
  • Willing to work under pressure
  • Good command of written and spoken English
  • Computer literacy

How to Apply

Note: Interested candidates please send your CV (Not bigger than 1mb) with recent photo and named file as Mr. XXX’s CV to the following address. Only short-listed candidates will be called for an interview.

Closing Date: 2019-08-31


  • Phnom Penh Commercial Bank
  • HR Department
  • Phone  : 023 999 508
  • Fax      : 023 999 540
  • E-mail  : hr@ppcb.com.kh
  • Web     : www.ppcb.com.kh
  • Address: No 217, Norodom Blvd (St. 41), Sangkat Tonle Basak, Khan Chamkarmorn, Phnom Penh, Kingdom of Cambodia.

    Closing Date:  31st August 2019