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Bank Name : Phnom Penh Commercial Bank

Job Title : Call Center Officer

Job Location : Phnom Penh City, HQ

Position : Call Center Officer

Main Job Tasks and Responsibilities:

  • Check card amendment request form (Credit Limit Adjustment, Block Card and Release Card, etc.)
  • Process the card amendment request
  • Process Active/Suspend/Revoke/Close Card follow customer call request
  • Monitor card activities and authorization (ATM & VISA card)
  • Follow up reject transaction, suspicious and high risk relevant transaction (MOTO/ Ecommerce/Recurring Payment)
  • Prepare daily card authorization reports
  • Support Cardholder troubleshooting
  • Fulfill other tasks assigned by Card Centre Manager and Management
  • Assist internal task in Card Centre with involving department
  • Fully support all the bank campaigns and marketing activities
  • Excellence in customer service.
  • Input Data (New card)
  • Prompt response to internal and external customers’ enquiries over the phone.
  • Address customer queries related to bank procedures and products.
  • Solve customer complaint and problem or refer them to appropriate department for solution.
  • Handle back office related work.
  • Do/Telephone marketing relate to Deposit and Loan Product and update to Manager.

Education and Experience:

  • Degree in Finance and Banking or equivalent professional qualifications
  • Proficient in relevant computer applications
  • Required language proficiency: Khmer, English, Chinese (Optional)
  • Knowledge of customer services principles and practices
  • Knowledge of call center telephony and technology
  • Some experience in a call center or customer service environment
  • Good data entry and typing skills
  • Knowledge of administration and clerical process

How to Apply

Note: Interested candidates please send your CV (Not bigger than 1mb) with recent photo and named file as Mr. XXX’s CV to the following address. Only short-listed candidates will be called for an interview.

Closing Date: 2019-04-30

Contact

  • Phnom Penh Commercial Bank
  • HR Department
  • Phone  : 023 999 508
  • Fax      : 023 999 540
  • E-mail  : hr@ppcb.com.kh
  • Web     : www.ppcb.com.kh
  • Address: No 217, Norodom Blvd (St. 41), Sangkat Tonle Basak, Khan Chamkarmorn, Phnom Penh, Kingdom of Cambodia.