Officer, Call Center (Rotation Shift)

Check card amendment request form (Credit Limit Adjustment, Block Card and Release Card, etc.)

Process Active/Suspend/Revoke/Close Card follow customer call request

Monitor card activities and authorization (ATM & VISA card)

Follow up reject transaction, suspicious and high-risk relevant transaction (MOTO/ Ecommerce/Recurring Payment)

Support Cardholder troubleshooting

Prompt response to internal and external customers’ enquiries over the phone.

Solve customer complaint and problem or refer them to appropriate department for solution.

Do/Telephone marketing relate to Deposit and Loan Product

University degree in Finance and Banking or equivalent professional qualifications

Fresh graduated or work experience in related field with financial institutes (Priority)

Creative, dynamic, flexible, self-direct and self-motivated team player

Excellent communication & interpersonal skills

Good command of English, other foreign languages (Chinese or Korean) is a plus

Computer literacy