Japan Desk Manager

Developing and sustaining long-lasting relationships with Japanese customers.

Calling potential Japanese customers to explain Bank’s products/services and encourage purchases.

Answering Japanese customers’ questions and escalating complex issues to the relevant departments as needed.

Cross-selling product to Japanese customers.

Maintaining an accurate record of all sales, scheduled Japanese customer appointments, and Japanese customer complaints.

Collaborating with the brand and marketing strategy department to ensure that the Bank is reaching its target audience.

Informing product developers of possible product improvements and changes to ensure that Bank’s products/services meet current market needs.

Preparing cost-benefit analyses for prospective and existing Japanese customers to determine the most suitable purchase options.

Assist to line manager to achieve the goal/target.

Report all matters to line manager.

Bachelor’s degree in finance and banking, accounting or business administration, business management, marketing, or related field is preferred.

Proven sales experience.

Sound knowledge of sales strategies and industry regulations.

Strong analytical and problem-solving skills.

Experiences with Japanese customers’ relationship management and Japanese customer services.

Good comment of Japanese and English communication skill.

Microsoft Office and another computer skill is a plus.

Effective communication skills.