Customer Satisfaction Officer

Key Responsibilities:

• To grow and maintain portfolio of deposit individual clients through building strong relationships with prospects, networking and by providing proposition and advisory for commercial banking clients on their cash management.
• Proactively cross sell all other products within the Bank including various types of commercial banking product and service.
• Procure new business through customer acquisition and manage relationships with existing customer
• Provide sound financial advice and dispensing customized solutions in alignment with the bank’s standards and industry regulations
• Deliver client satisfaction through tailored solutions according to client objectives and service issue resolution
• All related matters, which assigned from Director in charge.

Minimum Requirements:

• University degree in Finance and Banking or equivalent professional qualifications
• Fresh graduated or work experience in related field with financial institutes (Priority)
• Creative, dynamic, flexible, self-direct and self-motivated team player
• Excellent communication & interpersonal skills
• Good command of English, other foreign languages (Chinese or Korean) is a plus
• Computer literacy