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Call Center Officer

  • Location: Phnom Penh, HQ
  • No. of hiring: 2 Positions
  • Deadline: December 31, 2020

Key Responsibility:

  • Check card amendment request form (Credit Limit Adjustment, Block Card and Release Card, etc.)
  • Process Active/Suspend/Revoke/Close Card follow customer call request
  • Monitor card activities and authorization (ATM & VISA card)
  • Follow up reject transaction, suspicious and high risk relevant transaction (MOTO/ E-commerce/Recurring Payment)
  • Support Cardholder troubleshooting
  • Prompt response to internal and external customers’ enquiries over the phone.
  • Solve customer complaint and problem or refer them to appropriate department for solution.
  • Do/Telephone marketing relate to Deposit and Loan Product

Minimum Requirements:

  • University degree in Finance and Banking or equivalent professional qualifications
  • Fresh graduated or work experience in related field with financial institutes (Priority)
  • Creative, dynamic, flexible, self-direct and self-motivated team player
  • Excellent communication & interpersonal skills
  • Good command of English, other foreign languages (Chinese or Korean) is a plus
  • Computer literacy

How to Apply

Interested candidates please send your CV (Not bigger than 1mb) with recent photo and named file as Mr. XXX’s CV to the following address. Only short-listed candidates will be contacted for interview.

Phnom Penh Commercial Bank Plc (PPCBank)
HR Department

  • Phone : 023 909 941
  • Email : hr@ppcb.com.kh ; o.putheara@ppcb.com.kh
  • Address: No 217, Norodom Blvd (St. 41), Sangkat Tonle Basac, Khan Chamkarmorn, Phnom Penh, Kingdom of Cambodia.