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Call Center Officer

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Call Center Officer

– Job title: Call Center Officer
– Location: Phnom Penh ,HQ
– No. of hiring: 05 Positions
– Closing Date: July 17, 2020

Key Responsibilities

  • Check card amendment request form (Credit Limit Adjustment, Block Card and Release Card, etc.)
  • Process Active/Suspend/Revoke/Close Card follow customer call request
  • Monitor card activities and authorization (ATM & VISA card)
  • Follow up reject transaction, suspicious and high risk relevant transaction (MOTO/ Ecommerce/Recurring Payment)
  • Support Cardholder troubleshooting
  • Prompt response to internal and external customers’ enquiries over the phone.
  • Solve customer complaint and problem or refer them to appropriate department for solution.
  • Do/Telephone marketing relate to Deposit and Loan Product


Minimum Requirements:

  • University degree in Finance and Banking or equivalent professional qualifications
  • Fresh graduated or work experience in related field with financial institutes (Priority)
  • Creative, dynamic, flexible, self-direct and self-motivated team player
  • Excellent communication & interpersonal skills
  • Good command of English, other foreign languages (Chinese or Korean) is a plus
  • Computer literacy

How to Apply

Note: Interested candidates please send your CV (Not bigger than 1mb) with recent photo and named file as Mr. XXX’s CV to the following address.
Phone : 023 999 508 , E-mail : hr@ppcb.com.kh
Only short-listed candidates will be called for an interview.

Closing Date: July 17, 2020

Please Upload Your CV Here